FAQ
Frequently asked questions
1. You can send us a WhatsApp, text message or call to check availability.
2. Once we have confirmed availability we will send you a payment link so you can reserve 50% of the total.
3. At the time of delivery you will show us an identification with your name to deliver the scooter. We will keep your ID as a deposit (This cannot be the license in case of renting a scooter)
The minimum age is 18 years
We have a main delivery point at the Chen Luum Hotel. However, our service is mainly home delivery (Only within Aldea Zama)
A license is required if you rent a scooter. If you rent an electric bike, it is not necessary.
Yes, it is mandatory to wear a helmet all the time you use the scooter, otherwise the traffic police will stop you and apply a fine.
In the case of the bicycle it is not mandatory but we recommend it.
Yes, the maximum capacity is 2 people with a maximum weight of 150 kg in total. You must be careful when driving with 2 people because the use of the scooter is less agile.
To ensure that a scooter is available, we recommend making a reservation as early as possible.
Passport or official photo ID is required. We will keep the ID as a deposit, don't worry, we will keep the ID in a safe deposit box.
Yes, all scooters are delivered with a full tank of gas. The scooter must also be returned with a full tank. In case this does not happen, an additional cost of 10 USD or its proportional amount will be charged.
In some cases, it is possible to deliver during extraordinary hours. Please ask directly via our WhatsApp if this is possible. There may be an additional charge.